Anyone who wants to log on to SAP Business One must have a user code and a password defined in the particular company’s database as well as a license. But what about Support Consultants? They only need to log on to the customers database once in a while. Should every customer create a user code and allocate a license to it to be used only when the Support Consultant needs to log on? Not at all.
SAP Business One introduces the Support User. This gives customers who use the SAP Business One on premise solution a pre-defined support user for use by Support Consultants when needed.
The activity of the support user is recorded in SAP Business One and kept in a dedicated log; each log on is documented, including time stamp and reason for connecting the company database.
Available since SAP Business One 9.2, version for SAP HANA and SAP Business One 9.2
Source: Ari Schapira | SAP Business One – The Tip of the Week