IFS Field Service Management covers every aspect of your company to drive the success of the business operation – so that you can deliver exceptional service to every customer, every time:
- Work order management
IFS FSM removes complexity in managing work orders, whether the service requests are raised via the service centre, on a customer’s smartphone, or directly from an IoT-enabled asset. It simplifies the back-office process and allows your employees to quickly diagnose issues and see all related assets, contracts, and parts to ensure that the customer’s SLA is met.
- Spare part management
With IFS FSM you have the functionality and capability to balance stock levels, locations, spare parts, service levels, and more, to achieve optimum performance whilst keeping costs low.
- Service contract management
IFS FSM makes it simple for you to manage and execute service contracts with the contract lifecycle management functionality. It enables you to create, execute, revise, and administer service contracts, from initial quoting to automatic renewal.
- Warranty management software
IFS FSM provides a closed-loop claims management process. It enables you to create, administer, process and track warranties, claims and assets throughout their full lifecycles.
- Service project management
Coordinate your complex service projects with IFS FSM. The software connects project management, task execution, managing remote personnel and assets in the field, to increase productivity and better serve your customers.
Top-rated organisations recognise service as a true differentiator and are transforming their relationships with customers by offering outcome-based business models. By embracing technology, such as IFS FSM, they anticipate service needs even before they manifest as problems. IFS FSM is intuitive, easy to configure, and built to seamlessly integrate into your CRM of choice, be it Microsoft Dynamics, Salesforce, or SAP.
Turn your service into a profitable revenue stream while increasing customer satisfaction and loyalty.
To find out more about IFS Field Service Management and G3G, please download the IFS Field Service Management Brochure or contact us below.