IFS Service Management covers the entire needs of any company that regards service as a profit centre and core competency. Added to service management standards (call handling, contract management, field service etc.) are solutions that help you manage projects, installed base assets, documentation, and parts in a single integrated solution. In addition, support for core functions across the business such as financials, supply chain, procurement and manufacturing mean that your entire operation can be managed in a single, fully integrated enterprise-wide system.
Enterprise operational intelligence (EOI) functionality enables you to digitally twin your operations so you can make business decisions based on real-time information about job completion, changes, and disruptions. And as the solution is component-based, you can add functionality as your operational needs require.
To find out more about IFS Service Management and G3G, please get in touch.