Customer service is considered as a key focus area for any business to be successful. It is associated with people, problems, solutions, efforts, smiles, and many more physical and emotional assets. A necessity for delivering satisfactory customer service is the ability to keep track of service calls and contracts and share it with the relevant stakeholders.

When the service contract is properly signed and all the service calls are well recorded, providing high-quality service becomes second nature. That’s not all, it is also important to keep the service receiver (and other stakeholders) in the loop. For that purpose, SAP Business One introduces the new option for service calls and service contracts to be delivered to your stakeholders via electronic or hard copy in the Document Printing section:

You can set selection criteria for printing and/or emailing multiple service calls and contracts more.

Available in SAP Business One 10.0, and SAP Business One 10.0 version for SAP HANA. Please get in touch if you would like to upgrade to version 10.0.

We hope that you find this tip useful! For more information on Business One, you can visit our webpage.

Source: Ari Schapira | SAP Business One – The Tip of the Week