We live in an amazing era where the amount of knowledge is not only growing rapidly but is also universally accessible. Reaching a dead-end or encountering a problem that has no immediate solution can be frustrating and time-consuming.

To reduce research time and increase your efficiency, you are invited to try “Guided Answers”. It is a self-service support application within SAP Business One, that guides you through a “decision tree” concept to a solution:

The content is produced by SAP topic experts who document the steps they take when troubleshooting an issue. Here you can either look for specific issues using the search option on the right side or access the relevant topic in the list:

Once you select a topic, a high-level description and list of main sub-topics are displayed. When diving into a sub-topic, an additional breakdown is made available, and friendly navigation options enable you to proceed toward the solution:

“Guided Answers” content is growing, covering more topics as time passes. You are welcome to try it and provide your feedback! Additional information is available here.

Available in Web Client for SAP Business One 10.0, and SAP Business One 10.0 version for SAP HANA. Please get in touch if you would like to upgrade to version 10.0.

We hope that you find this tip helpful. For more information on Business One, please visit our webpage.

Source: Ari Schapira | SAP Business One – The Tip of the Week