Companies looking for an IT Service Management/Enterprise Service Management (ITSM/ESM) solution often face the challenge of selecting the right solution to scale and grow with their business needs. In this blog, our IFS Practice Head, Michael Webb, will explore why IFS assyst is the perfect ITSM solution for your company.

When your current ITSM solution no longer meets your business needs, it’s time to explore new options. However, this can be a daunting task, as you need to ensure that the new solution can scale and grow with your business. Some of the common challenges that companies face when outgrowing their current ITSM solution may include the following:

  • Limited customisation options or a lack thereof which can be frustrating when you have unique business processes that must be accommodated.
  • An ITSM solution that requires extensive training and is challenging to use, that puts your business strategy and employee adoption at risk.
  • Limited reporting and analytics that places your business in a compromised position when it comes to decision-making.
  • Lack of flexibility when it comes to deployment.
  • Poor integration with other tools and systems in your IT environment, so that you end up with fragmented workflows and data silos.

But what makes IFS assyst the perfect ITSM solution for your company? Some several key features and benefits set it apart from other ITSM solutions:

Customisable workflows: IFS assyst’s customisable workflows allow you to tailor the solution to your business needs. This means you can create workflows that reflect your unique processes and ensure the solution works for you.

Intuitive interface: IFS assyst is easy to navigate and requires minimal training, so your team can get up and running quickly.

Powerful reporting and analytics: IFS assyst’s powerful reporting and analytics provide insights into your ITSM performance, so you can identify areas for improvement and make informed decisions quickly and accurately. It also allows you to track your ROI and measure the impact of your ITSM efforts.

Flexible deployment options: Whether you prefer on-premises, cloud, or hybrid deployment, IFS assyst can be adapted to your business requirements.

Seamless integration: IFS assyst integrates seamlessly with other tools and systems in your IT environment, so you can streamline your workflows and improve efficiency.

In addition, IFS assyst offers quick ROI with out-of-the-box industry and department-specific workflows that can be customised to meet your requirements. This means you can start seeing the benefits of using IFS assyst immediately without spending much time and resources on customisation. With these workflows designed to meet the unique needs of your industry and department, you can be confident that the solution will work.

IFS assyst offers pre-built workflows for HR, finance, and customer service departments and specific industries like healthcare and manufacturing. These workflows are based on industry best practices. By leveraging these out-of-the-box workflows, companies can streamline their processes and improve efficiency.

The ITSM/ESM industry is constantly evolving, and choosing a solution to keep up with the latest trends and technologies is essential. Here are a few industry trends that IFS assyst aligns with:

  • Self-Service: Self-service portals and chatbots are becoming increasingly popular in the ITSM industry, as they allow users to resolve issues on their own quickly. IFS assyst offers a robust self-service portal and chatbot capabilities, making it easy for users to find solutions to their problems without IT intervention.
  • Automation: Automation is another major trend in the ITSM industry, as it can help companies improve efficiency and reduce costs. IFS assyst offers automation capabilities for routine tasks like ticket routing and assignment, freeing up your IT team to focus on more strategic initiatives.
  • Artificial Intelligence (AI): AI is rapidly transforming the ITSM industry, with machine learning and natural language processing used to improve service desk efficiency and enhance the user experience. IFS assyst is staying ahead of the curve by incorporating AI and machine learning capabilities into its platform.

Another critical factor that sets IFS assyst apart from other ITSM solutions is its simple, transparent and straightforward licensing model. Many ITSM tools have complicated licensing structures that make it difficult for businesses to understand what they are paying for and can lead to unexpected expenses. With IFS assyst, there are no hidden costs or surprises. The licensing model is based on a single price per user per month. This means you can easily calculate the total cost of ownership of the tool and budget accordingly.

In contrast, other ITSM solutions may charge additional fees for different modules or functionalities, making it challenging to determine the total cost of ownership. With IFS assyst’s all-inclusive pricing, you get access to all of the tool’s features and functionalities for one flat fee. Not only does this make budgeting and cost management easier, but it also ensures that you have access to all the features and functionalities you need to support your ITSM operations.

Choosing the right ITSM tool is critical to the success of your business. Based on the above, IFS assyst is the perfect ITSM tool for companies looking to scale and grow their ITSM capabilities. Moreover, with its ability to align with current industry trends and adopt new technologies like self-service, automation, and AI, IFS assyst is truly a tool for the future.

If you’re looking for an ITSM solution that can meet your current needs and evolve with your business, visit our solutions page to learn more about IFS assyst or reach out to Michael to discuss your requirements.