During the unfolding COVID-19 pandemic, G3G is committed to providing our clients with the uninterrupted support they need to successfully deliver transformational projects and keep their day-to-day operations running smoothly. Our fully mobilised, permanent workforce guarantees that quality project delivery and operational support has continued as normal for our clients globally.
Our team is actively working with clients to help them tackle new challenges associated with the changing landscape in which we now all operate, including large-scale remote working, changing customer behaviour and project downtime.
We would like to take a moment to thank our amazing employees, clients and partners for their ongoing support. And, be it crisis management or recovery in the new reality, we would like to offer our support in return in these difficult times.
To ensure the well-being of our employees and to guarantee our clients reliable support and continuity of service throughout this challenging period, G3G will continue to run our day-to-day operations in line with guidance from the World Health Authority (WHO).
Supporting our employees
Global advice is for all those that can work at home to do so. At G3G, all our key operational and communication systems are cloud-based which means we can provide access to good collaboration tools, ensuring our colleagues continue to operate as a cohesive team whilst working remotely.
Supporting our clients
We are very proud of the long-standing relationships that we have built with our clients. We know that many of you rely on G3G to augment and extend your own SAP teams.
Our mature and proven delivery model allows our Help Desk and Consultancy teams to operate from any location and our clients can be confident that they should experience no change in the level of service we provide. Other than not seeing us in person as often as we would like, we are operating as business as usual.
We appreciate that regular communication on consulting and implementation activities is very important, so where a face-to-face meeting is not required, we will communicate with you via online meetings and video conference calls. We recognise that in some exceptional cases, there may still be a requirement for in-person meetings. We will work with you to ensure these appointments are risk assessed and carried out in line with both WHO guidelines and your own policies.
If you have any concerns regarding your current project, require additional resources or have any questions about the measures we have taken, please contact your Account or Project Manager.
Supporting your teams
For any clients seeking to make up for downtime, our well-established consulting and support capabilities can be quickly and easily engaged. Our locally based, permanent workforce is fully equipped to work remotely and can be quickly embedded within your team – short or long-term – to ensure the on-time delivery of projects.
Our support teams are ready to provide you with advice and the right solutions to navigate the additional challenges you may be facing, helping to avoid any unnecessary damage to business continuity.
How can we help?
If you are a current G3G client or an existing SAP user and wish to discuss any aspect of the support we can offer, please do get in touch. You can email us directly at firstname.lastname@example.org, or alternatively, complete the form here.