G3G recently signed a five year agreement with ServiceNow to deploy the IT Service Management and Project Management Toolset for all new and existing SAP Support customers. This forms a key part of our ongoing strategy to expand our support offering in response to our growing global customer base.
The implementation of the ServiceNow platform enables us to manage the effective delivery of a wider range of SAP Support services and standardises the support processes and contracted SLA offerings for all new customers. This delivers enhanced functionality to our customers with the deployment of a Customer Portal for logging tickets, along with improved visibility regarding ticket status and updates. The platform also provides a user centric and transparent method to communicate with G3G and a full audit trail of requests and approvals.
For customers who have their own subscription to ServiceNow, and use the tool for IT Service Management functions, there is an option to integrate with the G3G ServiceNow solution to enable real-time updates. This will eliminate the need for any re-entry of ticket information.
If you’d like to discuss the real world customer experience of working with G3G Support+ and evaluate the economic impact of utilising the ServiceNow platform for your organisation please get in touch.