The key to delivering a truly Integrated Fire Management Service is insight; continuous awareness of every component is key. Insight supports success in delivering this specialised service to companies and governments and not only protects the environment but more importantly, saves lives.

Formed in 2003, privately owned Kishugu Group of Companies has grown to become the leading Integrated Fire Management Services (IFMS) company in the world. Kishugu’s success is driven by more than 7,000 full-time wildfire firefighters, 1,200 fire prevention workers on three continents and fleets of vehicles and firefighting aircraft. It is supported by command and control infrastructure which is managed by back-office and support staff distributed across the territories in which they operate.

Gaining insight into these multifaceted operations is near to impossible due to the disconnect between office and field-services staff, a complex multi-stakeholder services landscape, disparate systems within separate companies, and the delays caused by insufficient processes which require human intervention. Kishugu’s main objectives included:

  • Improving the stakeholder experience across all touch-points throughout the business;
  • Making decisions quicker and serving customers with confidence through the availability of reliable data;
  • Simplifying and streamlining business processes;
  • Create a strong digital foundation on which future offerings could be deployed such as sensors in the field (Internet of Things), back-office and field-services integration (Mobility) and superior customer services (Predictive Analytics).

Through its relationship with G3G as a SAP Partner, Kishugu was able to explore possible solutions within the SAP solution stack to address their immediate requirements across all businesses in the group. They also investigated extensions to the initial scope to expand on the reach and longevity of the solution as the group grows and offerings mature. As Naranda Leeuwner, Kishugu’s Head of Corporate Communication, reported to Business IT, “The lack of real-time integration between all company processes in the group, the need for human intervention in day-to-day processes, a multi-vendor landscape and a solution stack that did not support future scalability necessitated the group migrating the company-wide processes to a platform that would eliminate these gaps.”

With G3G being a multinational partner as well as a customer running SAP S/4HANA, they were able to demonstrate to Kishugu the required processes in their own SAP system. This helped validate best practices to be deployed within the group as well as identify specific processes which required configuration. Project kick-off to Realisation was completed in 16 weeks, which included 130 SAP users distributed across 12 companies running on 1 SAP S/4HANA platform, following the SAP Activate Methodology. This methodology aligns with best practices recommended by the Project Management Institute (PMI), which help G3G minimise risk, streamline and accelerate the implementation project, and reduce the total cost of implementation.

Including G3G’s own SAP ECC6 migration and SAP S/4HANA implementation, the company has successfully deployed the solution within other UK corporations, enabling the re-use of time-consuming configuration, technology and project documentation as well. Key S/4HANA consultants across the G3G group were also able to become part of the South African team. “We are halfway through User Acceptance Testing and Super User Training and Kishugu will be live on their SAP S/4 HANA instance in the next couple of weeks. They are truly a success story when it comes to job creation in South Africa and we are very proud to play a supporting role in the work that they do through this SAP deployment.” added Mike Hartman, G3G’s Regional Director for the African territory.

George Slabbert, Kishugu’s Chief Operating Officer, in his comments made to Business IT, concludes “Kishugu strives towards excellence and quality throughout all our operations, and SAP will help us to achieve this goal.”