Sometimes it happens. The wrong item was sent to the customer, or you received damaged goods from your vendor. In such cases, subject to the return policy of the business, the faulty items are returned to the supplier and respective documents are created. SAP Business One introduces the Return Request. This document is pre-step for the return document and includes the agreed quantities, prices, return reason and return action before the goods are actually returned:
The return request document is available in both Sales – A/R and Purchasing – A/P modules. You can create it as an independent document, or based on existing documents such as invoice or delivery.
Available in SAP Business One 9.3, version for SAP HANA and SAP Business One 9.3.
Source: Ari Schapira | SAP Business One – The Tip of the Week